Return policy

If you are not satisfied with an item, you can return it within the return period of 14 days. SALE items cannot be returned. Pierced jewellery cannot be returned for reasons of hygiene. Please make sure your items are returned new, unused, in their original packaging and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

To successfully complete the return process, please follow the instructions on our return form. Print out and fill in our return form, which you can find below. You will need to pay all return postage costs, unless agreed otherwise due to the nature of your complaint. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. The customer remains fully responsible for any packages returned until they are received by Felice Home of Brands. In case goods are used, worn, damaged, incomplete or are not send back in their original packaging Felice Home of Brands is not obliged to take back the item.

Click here to download the Return Form.

Please contact our staff via info@felicehomeofbrands.com or +31 (0)20 774 0607 if you have any further questions.

 

Please address all returns and exchanges to:
Felice Home of Brands
Gerard Doustraat 88hs
1072 VW Amsterdam
The Netherlands

Exchange

We only offer refunds online. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item you prefer. Of course you can always come to the store to return the unwanted item and exchange it for the item you prefer. To make sure the item you prefer is in stock, we advise you to contact our staff via info@felicehomeofbrands or +31 (0)20 774 0607.

Refund

Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.

Damaged/ Misshipped Items

In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Felice Home of Brands account.

Late Returns

Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of Felice Home of Brands.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund.